Return & Refund Policy

60-Night Guarantee Effective Date: August 9, 2026

We built Dormva on a simple idea: if a pillow doesn't actually help your neck, you shouldn't have to pay for it — and you shouldn't have to jump through hoops to prove it.

How it works Sleep on it for up to 60 nights. If your neck still aches, or it just isn't right for you, email us at hello@dormva.com with your order number. That's it — no forms, no "why are you returning this," and no need to ship the pillow back to us. We'll refund you in full within 1–3 business days.

Why no return shipping? Because asking you to pay to ship back a pillow you didn't like felt backwards to us. If it didn't work, we'd rather you just tell us and move on.

A few things worth knowing

• The 60 nights start from the day your order arrives.
• One refund per customer per order.
• Gift cards aren't refundable.

Damaged or defective on arrival? Email hello@dormva.com with a photo. We'll sort out a replacement or refund, no cost to you.

Questions about any of this: hello@dormva.com. We read and answer these ourselves — usually within 1–2 business days.