Refund policy
Return & Refund Policy
Effective Date: January 1, 2025
At Dormva, we are so confident in the quality of our products that we offer a 60-Night Free Trial. Try it in your own home — if you're not completely satisfied for any reason, simply return it for a full refund.
Our 60-Night Trial
We believe you need time to truly experience our products. That's why every purchase comes with a 60-night trial period, starting from the date of delivery.
If at any point during those 60 nights you are not 100% satisfied, contact us and we will arrange a hassle-free return and full refund — no questions asked.
How to Return
- Email us at hello@dormva.com within 60 nights of delivery.
- Let us know your order number and the reason (optional — no questions asked!).
- Our team will respond within 1–2 business days with return instructions.
- Once we receive and inspect the item, your refund will be processed within 5–10 business days to your original payment method.
Eligibility
- Trial is valid for 60 nights from the date of delivery.
- One return per customer per product.
- Items must be returned in reasonable condition (normal trial use is perfectly fine).
Non-Returnable Items
- Items returned after the 60-night trial period.
- Gift cards.
- Items damaged due to misuse or accidents beyond normal use.
Exchanges
We gladly accept exchanges for a different size or color, subject to availability. To request an exchange, please contact us at hello@dormva.com.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at hello@dormva.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
If you have any questions about our Return & Refund Policy, please don't hesitate to reach out:
- Email: hello@dormva.com
- Response Time: 1–2 business days